At Zezo Business, we want to ensure that you are completely satisfied with your purchase. If you are not satisfied with your item, you may return it to us under the conditions outlined in this Return Policy.
1. Time Frame
You have 7 calendar days from the date you received your item to initiate a return.
2. Condition of Items
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
1. Initiating a Return
To start a return, please contact our customer service team at info@zezobusiness.com with your order number and the reason for the return. We will provide you with a Return Merchandise Authorization number and instructions on how to send your item back to us.
2. Return Shipping
You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Inspection and Processing
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return. If approved, we will process your refund or exchange as requested.
Certain items cannot be returned, including:
In certain situations, only partial refunds are granted (if applicable):
If you need to exchange an item for the same product, contact us at support@zezobusiness.com. We will provide instructions on how to return your item and receive a replacement.
If you received a damaged or defective item, please contact us immediately at support@zezobusiness.com with your order number and details of the product. We will arrange for a replacement or refund at no additional cost to you.
If you haven’t received a refund within the expected time frame, please:
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