At Zezo Business, we strive to ensure our customers are satisfied with their purchases. If you are not entirely satisfied with your purchase, we are here to help. This Refund Policy outlines the conditions under which refunds can be issued.
1. Time Frame
You have 7 calendar days from the date you received your item to request a refund.
2. Condition of Items
To be eligible for a refund, your item must be unused and in the same condition that you received it. The item must be in its original packaging.
1. Requesting a Refund
To initiate a refund, please contact our customer service team at info@zezobusiness.com. Include your order number, a description of the issue, and any relevant photos if applicable.
2. Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Inspection and Approval
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Certain items are not eligible for refunds, including:
In certain situations, only partial refunds are granted (if applicable):
If you need to exchange an item for the same product, contact us at support@zezobusiness.com. We will provide instructions on how to return your item and receive a replacement.
If you haven’t received a refund within the expected time frame, please:
If you have any questions about our Refund Policy, please contact us at info@zezobusiness.com.
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